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Electronic Communications Contacts
Keeping in mind
that IEEE does not provide support for any specific E-Mail client software,
users can send general email questions outside of the categories mentioned below
to: email-help@ieee.org
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Email Aliases
Issues
Problems
with the automated registration and update processes should be directed to: alias-registrar@ieee.org.
You must indicate your IEEE member number on all
correspondence.
When
contacting us make sure to include the following information:
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Member Number
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Provide the
“ieee.org” alias and forwarding email address
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Virus Scanning
Issues
It
is the responsibility of the sender to clean and resend file attachments
that the E-Mail Virus Scanner detected and deleted. IEEE does NOT save
file attachments when the E-Mail Virus Scanner detects a virus, nor does
the IEEE supply virus-scanning software for desktop use. If you receive a virus
that the E-Mail Virus Scanner failed to detect, you may contact us and MUST
include the message headers and indicate the name of the software and
version (including virus definition file version and date) that detected the
virus that the scanner missed. Contact: virus-admin@ieee.org
When
contacting us and if applicable,
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Provide copy of
the message in question
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Make sure to
include full header information
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Provide sender
email address
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UCE/Spam and
Email Abuse Issues
For
questions about the IEEE UCE/Spam Filtering Service or for questions from users
receiving Unsolicited Commercial E-Mail (UCE), in which the sender is using, a "From:"
address within the @ieee.org domain. Please contact us at abuse@ieee.org
When
contacting us and if applicable,
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Provide copy of
the message in question
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Make sure to
include full header information
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Provide sender
email address
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Problems with
Mailing-Lists
Users
who are having problems with subscribing or un-subscribing to mailing-lists
should direct their questions to the owner of the particular mailing-list
by sending a message to: LISTNAME-request@ieee.org ( With LISTNAME being the list in question.)
List
owners who have problems or questions regarding the maintenance of their lists
may contact the List Management Service Administrator, listserv-help@ieee.org,
and should always include the name of the list.
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Questions on
E-Mail Policies
Any
questions regarding the IEEE's E-Mail policies should be directed to: email-aup@ieee.org
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